Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase from Low Profile Survey Stake. If you have an issue with your order, please contact us and we’ll be happy to help.
30-Day Returns
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition in which it was received
- Free from damage caused after delivery
- In its original packaging, when applicable
- Accompanied by your receipt or proof of purchase
Survey stakes that have already been installed, driven into the ground, altered, or otherwise used are not eligible for return unless there is a product defect.
Starting a Return
To request a return, contact us at seasidesupplycorp@gmail.com and include your order number and reason for the return.
If your return is accepted, we will provide instructions on how and where to send your package.
Please do not send items back without first requesting a return. Items returned without prior approval may not be accepted.
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If an item is damaged, defective, or you receive the wrong product, contact us as soon as possible at seasidesupplycorp@gmail.com.
Please include your order number and, when possible, photos showing the issue. We will review the situation and work with you to make it right.
If the issue was caused by us, we will cover the appropriate replacement or return shipping costs.
Sale & Clearance Items
Items specifically marked Final Sale are not eligible for return or refund.
Clearance items may also be non-returnable when stated on the product page.
If a sale or clearance item arrives damaged, defective, or incorrect, please contact us so we can make it right.
Exchanges
We do not currently offer direct exchanges.
The easiest way to receive a different product is to return the eligible item you purchased and place a separate order for the new item once your return has been accepted.
European Union Orders
If an order is shipped into the European Union, customers may have additional cancellation or return rights under applicable consumer protection laws, including a 14-day cancellation period in certain circumstances.
Returned items must still be unused and in the same condition in which they were received unless otherwise required by applicable law.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at seasidesupplycorp@gmail.com.
Questions
For any questions about returns, refunds, damaged orders, or your eligibility for a return, contact us at:
seasidesupplycorp@gmail.com
Low Profile Survey Stake
Seaside Supply, LLC